BBPL LabLink Login Help
BBPLLabLinktm Login Help
We've recently upgraded our login system. This will make it easier for our customers to access our website, as well as make it safer and more secure.

The first time you login you will be asked a few questions. From that point forward, the site will act as it has before. However, if you should forget your password, you'll be given the chance to reset your account without having to contact BBPL IT support.

Of course, we're always here to answer any questions and help with any problems you're having. You can contact our support staff by calling the number at the bottom of your screen.

The login screen has changed it's appearance a little, but it functions as it did before the upgrade. Simply type your BBPL-supplied userID and your password, then click 'Login' to login the website. If you are a new user and have submitted a BBPLLabLinktm new user form to your account rep, you will type your userID as the first letter of your first name and your complete last name. For your login password you simply type your clientID. The system will then walk you through changing your password for the first time.

Depending on the circumstances, you may be redirected to one of the screens below. Continue reading to learn more about those functions and why you're being presented with them.

Account Security Information
This screen allows you to select a few questions to answer about yourself. Should you ever forget your password, we'll use correct answers to these questions to allow you to reset the password on your account.

We may ask additional questions, depending on the situation:

  1. Current Password - We'll want to verify your identity to allow you to modify your questions and answers.
  2. Month/Day of Birth - This is another way we will ensure the security of your account. Please provide valid values. We will never disclose this data to anyone, nor use it for any other purpose.
  3. Question 1 and 2 - Select questions and answers and click Update

Locked Account
Should you forget your password and enter it incorrectly a few times, your account may become locked. If this happens, you have a chance to reset your password and continue. Simply provide the correct answers to the questions provided, and we'll walk you through changing your password.

Note, providing incorrect answers will lock your account to the point that you must contact BBPL IT support for assistance.

Change Password
You can now change your password at any time. Simply enter your current password (if appropriate, to verify your identity) then provide your new password twice to make sure you've typed it accurately. From that point forward, you may use your new password to login to the website.

If you enter the password incorrectly you will get the following screen asking you to try again. You have now successfully reset your password and should be able to login to your account.


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